rbazzi Privacy Policy
We take your privacy seriously. This policy explains exactly what personal data rbazzi collects, why we collect it, how it is used and protected, and what rights you have as a player based in Bangladesh.
Six Core Privacy Principles
A plain-English summary of how rbazzi approaches your personal data. Read the full sections below for complete legal detail.
Minimal Data Collection
We collect only the personal data that is strictly necessary to provide our services, comply with legal obligations, and maintain platform security. No unnecessary data is gathered.
Strong Encryption
All data in transit is protected by TLS 1.3. Sensitive fields such as passwords and payment details are stored using industry-standard hashing and encryption at rest.
Your Data, Your Rights
You have the right to access, correct, export, and request deletion of your personal data at any time by contacting our support team at [email protected].
No Data Selling
rbazzi does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances, ever.
Transparent Processing
Every category of data we collect has a documented purpose and legal basis. We will never use your data for a purpose that has not been disclosed in this Privacy Policy.
Bangladesh-Focused
Our data practices are designed with Bangladeshi players in mind. Payment data from bKash, Nagad, and Rocket is handled with the same security standards as international card data.
1. Overview
This Privacy Policy ("Policy") is issued by rbazzi ("rbazzi", "we", "us", "our") and applies to all personal data processed in connection with your access to and use of the rbazzi website at https://rbazzi.vip, including all associated sub-pages, services, games, betting markets, promotions, and any related mobile applications or APK distributions (collectively, the "Platform").
rbazzi is committed to protecting the privacy and personal data of all users, with particular care given to players based in Bangladesh who interact with our Platform using local payment services such as bKash, Nagad, Rocket, and Upay. This Policy explains what personal data we collect, the lawful basis on which we process it, how it is used and stored, with whom it may be shared, and what rights you hold in relation to your data.
By registering an account, accessing the Platform, or making a deposit, you acknowledge that you have read and understood this Privacy Policy in full. If you do not agree with any part of this Policy, you should cease using the Platform immediately and contact [email protected] to request account closure.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are published on this website and form part of the overall agreement between you and rbazzi.
Policy Updates
rbazzi reserves the right to amend this Privacy Policy at any time. The effective date at the top of this page will be updated whenever changes are made. We encourage you to review this page periodically. Continued use of the Platform following any update constitutes your acceptance of the revised Policy.
2. Data We Collect
rbazzi collects personal data in three primary ways: data you provide directly when registering or using the Platform, data collected automatically through your use of the Platform, and data received from third-party service providers (such as payment processors) in connection with transactions you initiate. The categories of personal data we collect are set out below.
2.1 Registration & Account Data
When you create an rbazzi account, we collect the following information:
- Full legal name
- Date of birth (used for mandatory age verification)
- Email address
- Mobile phone number (used for account security and two-factor authentication)
- Preferred username and hashed password
- Country of residence and city (e.g., Dhaka, Chittagong, Sylhet, Khulna)
2.2 Identity Verification (KYC) Data
To comply with anti-money laundering obligations and to verify that players are aged 18 or above, we may request the following documents before processing withdrawal requests:
- National ID card (NID) scan or photograph
- Valid passport (photo page)
- Proof of residential address (e.g., utility bill, bank statement dated within 90 days)
- Proof of payment method ownership (e.g., screenshot of bKash or Nagad wallet showing registered name and number)
2.3 Transaction & Payment Data
When you make a deposit or withdrawal, our payment processing partners transmit transaction records to rbazzi. This data includes:
- Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer)
- Transaction reference numbers
- Deposit and withdrawal amounts in BDT (৳)
- Transaction timestamps (Bangladesh Standard Time, UTC+6)
- Partial masked account identifiers (e.g., last four digits of card, last four digits of mobile wallet number)
rbazzi does not store full card numbers or full mobile wallet credentials on its own servers. This data is tokenised and held by our PCI-DSS-compliant payment partners.
2.4 Technical & Usage Data
When you browse or use the Platform, certain technical data is collected automatically by our servers and analytics systems:
| Data Type | Description | Purpose |
|---|---|---|
| IP Address | Your device's internet address at time of access | Fraud detection, geo-restriction enforcement |
| Device Fingerprint | Browser type, OS, screen resolution, language settings | Multi-account detection, security monitoring |
| Session Logs | Login/logout times, pages visited, bets placed | Account audit trail, responsible gaming monitoring |
| Referral Source | The URL or channel that referred you to rbazzi | Marketing attribution, affiliate management |
| Game Activity | Games played, bet amounts, win/loss records | Bonus eligibility, responsible gaming limits |
2.5 Communications Data
If you contact our support team via live chat or email, we retain records of those communications, including the content of your messages, your contact details, and the date and time of each interaction. These records are used to resolve your query and to improve our customer service quality.
What We Do NOT Collect
rbazzi does not collect biometric data, does not track your physical location beyond city-level geo-IP, does not access your device's camera or microphone, and does not read data from other applications installed on your device. Our mobile APK requests only the minimum device permissions necessary to operate.
3. How We Use Your Data
rbazzi processes your personal data only for the specific purposes set out below. For each purpose, we identify the lawful basis on which we rely to process your data.
3.1 Service Delivery
Purpose: To create and maintain your account, process deposits and withdrawals, make games and betting markets available to you, and deliver promotional offers you have opted into.
Legal basis: Performance of contract — processing is necessary to fulfil the service agreement between you and rbazzi.
3.2 Identity & Age Verification
Purpose: To verify that all players are at least 18 years of age before allowing withdrawal of funds, and to confirm player identity in accordance with our anti-fraud and Know Your Customer (KYC) obligations.
Legal basis: Legal obligation — age verification is a mandatory requirement of our operational policies, and KYC checks are standard practice in the online gaming industry to prevent fraud and money laundering.
3.3 Fraud Prevention & Security
Purpose: To detect, investigate, and prevent fraudulent activity including bonus abuse, multi-accounting, money laundering, and unauthorised account access. Technical data such as IP addresses, device fingerprints, and session logs are analysed by our automated fraud detection systems.
Legal basis: Legitimate interests — rbazzi has a legitimate interest in protecting the integrity of its platform and the security of all players' accounts and funds.
3.4 Responsible Gaming Monitoring
Purpose: To monitor player activity for signs of problem gambling, to enforce deposit limits and self-exclusion orders set by players, and to proactively intervene when our systems detect patterns consistent with harmful gambling behaviour.
Legal basis: Legitimate interests — rbazzi has a duty of care to its players and a legitimate interest in promoting safe, responsible gambling. See our Responsible Gaming page for full details.
3.5 Customer Support
Purpose: To respond to your queries, complaints, and account-related requests submitted via live chat or email.
Legal basis: Performance of contract and legitimate interests.
3.6 Marketing Communications
Purpose: To send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal offers (e.g., BPL season promotions, Eid bonus events, Pohela Boishakh specials), and other rbazzi news.
Legal basis: Consent — we will only send direct marketing communications where you have explicitly opted in during registration or in your account preferences. You may withdraw consent at any time by updating your notification settings or by emailing [email protected].
3.7 Legal Compliance
Purpose: To comply with applicable laws and regulations, to respond to lawful requests from authorities, and to establish, exercise, or defend legal claims in connection with your use of the Platform.
Legal basis: Legal obligation and legitimate interests.
No Automated Decision-Making with Legal Effect
rbazzi does not use fully automated decision-making processes that produce legal or similarly significant effects on players (such as permanent account bans) without human review. Our fraud and security systems flag accounts for human investigation; a trained team member makes the final determination in all account action cases.
5. Data Sharing & Disclosure
rbazzi does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
5.1 Payment Processing Partners
To process your deposits and withdrawals, we share necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), and international card processors. Each payment partner operates under its own privacy policy and is responsible for the data it processes in connection with your transaction. rbazzi selects only partners who maintain appropriate data security standards.
5.2 Game Content Providers
Games on the rbazzi Platform are delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive your account session token and game-play data (bet amounts, game round results) to render the game and return outcomes. No personally identifiable registration data (such as your name or date of birth) is shared with game studios beyond what is technically required for game delivery.
5.3 Fraud Prevention & Security Services
We work with specialist third-party fraud detection providers who analyse device fingerprints, IP reputation data, and behavioural signals to identify suspicious activity. Data shared with these providers is used exclusively for security purposes and is subject to strict contractual data processing agreements.
5.4 Legal Authorities
rbazzi may disclose personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law, by a valid court order, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of rbazzi, our players, or the public.
5.5 Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial part of rbazzi's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and of any changes to the Privacy Policy that result from it.
Data Processing Agreements
All third parties who process personal data on behalf of rbazzi are required to enter into a formal data processing agreement that obliges them to process your data only on our documented instructions, to maintain appropriate technical and organisational security measures, and to delete or return your data upon termination of the agreement.
6. Data Retention
rbazzi retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Legal obligation, audit trail |
| KYC / Identity Documents | 5 years from date of verification | Anti-money laundering compliance |
| Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| Game Activity Logs | 3 years from date of activity | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from date of last interaction | Service quality, dispute evidence |
| Marketing Consent Records | Duration of consent + 2 years | Proof of lawful basis for marketing |
| Technical / Session Logs | 90 days | Security monitoring, fraud detection |
Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data (from which all personal identifiers have been removed) may be retained indefinitely for statistical analysis and platform improvement purposes.
6.1 Self-Exclusion Records
Where a player has activated a self-exclusion on their rbazzi account, we retain sufficient account data to prevent re-registration for the duration of the exclusion period. For permanent self-exclusions, a minimal record is retained indefinitely to ensure the exclusion cannot be circumvented by re-registering with the same personal details.
7. Your Rights
As a player whose personal data is processed by rbazzi, you hold a number of rights in relation to that data. rbazzi is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered account username and the nature of your request.
7.1 Right of Access
You have the right to request a copy of all personal data that rbazzi holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of receiving a verified request. There is no charge for a first access request in any 12-month period.
7.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as a misspelled city name) can be made via your account profile settings. For corrections to core identity fields (name, date of birth), please contact support with supporting documentation.
7.3 Right to Erasure
You may request that rbazzi delete your personal data. We will honour this request where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been unlawfully processed. Please note that erasure requests cannot override rbazzi's legal obligations — for example, transaction records required for anti-money laundering compliance cannot be deleted before the mandatory retention period expires.
7.4 Right to Restrict Processing
You may ask rbazzi to restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing and we are assessing whether our legitimate interests override yours.
7.5 Right to Data Portability
Where data has been provided by you and is processed on the basis of your consent or on the basis of a contract, you have the right to receive that data in a portable format and to have it transmitted to another controller where technically feasible.
7.6 Right to Object
You have the right to object to processing based on legitimate interests — in particular, direct marketing. If you object to receiving marketing communications, we will stop processing your data for that purpose immediately. You can also opt out of marketing at any time via your account notification settings or by emailing [email protected].
7.7 Right to Withdraw Consent
Where rbazzi processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, update your preferences in your account settings or contact us directly.
Response Timeframe
rbazzi will respond to all verified data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window. All requests are handled by our dedicated data protection team.
8. Contact & Data Protection Officer
If you have any questions, concerns, or complaints about the way rbazzi collects or handles your personal data, or if you wish to exercise any of the rights described in Section 7, please contact our support and data protection team using the details below.
8.1 General Privacy Enquiries
For general questions about this Privacy Policy or your personal data, please email us at with the subject line "Privacy Enquiry". Our English-speaking team is available 24/7 and operates on Bangladesh Standard Time (UTC+6).
8.2 Data Rights Requests
To submit a formal data rights request (access, rectification, erasure, portability, restriction, or objection), email with the subject line "Data Rights Request". Please include your registered username, the specific right you wish to exercise, and any relevant supporting details. We will verify your identity before processing the request to ensure your data is protected.
8.3 Security Concerns
If you believe your rbazzi account has been compromised, or if you have discovered a potential security vulnerability on the Platform, please contact us immediately at with the subject line "Security Report". We take all security reports seriously and will investigate promptly.
Your Privacy Matters
rbazzi is committed to resolving all privacy concerns raised by players in a fair, transparent, and timely manner. If you are not satisfied with our response to your privacy enquiry, you retain the right to raise the matter directly with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we have the opportunity to address your concern directly.
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