rbazzi Responsible Gaming

rbazzi is committed to providing a safe, fair, and responsible gambling environment for every player across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or anywhere else in the country. We firmly believe that responsible gaming is not a legal formality but a genuine duty of care that we owe to our community.

Gambling on the rbazzi platform is designed to be entertainment. Like any form of entertainment, it is most enjoyable when it is approached with clear boundaries, realistic expectations, and full awareness of the financial risks involved. rbazzi never wants a player's betting activity to cause personal, financial, or psychological harm.

To fulfil this commitment, we have built a comprehensive set of player protection tools directly into the rbazzi platform. These tools are free to use, accessible to all registered players at any time, and in many cases take effect immediately upon activation. Our responsible gaming team monitors account activity for signs of distress and may proactively reach out to players whose patterns suggest a need for support.

This page is the central reference for all responsible gaming information at rbazzi. Please read it in full. If you have any questions or concerns, email us at [email protected] with the subject line "Responsible Gaming" and a member of our dedicated team will respond within 24 hours.

rbazzi strictly prohibits access to gambling services by anyone under the age of 18. This policy applies without exception to all players in Bangladesh and is actively enforced at multiple stages of the player journey.

How We Enforce the Age Restriction

• All new accounts are required to confirm their date of birth during registration.
• Before any withdrawal is processed, our KYC team verifies age using a valid National ID Card (NID) or passport.
• If our fraud detection systems flag an account as potentially underage, that account is immediately suspended pending full identity verification.
• Any account confirmed to belong to a player under 18 years of age will be permanently closed, and any funds held in the account will be returned to the depositing payment method.

Protecting Minors in Your Household

If you share a device or mobile phone with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. Free parental control tools are available for Android and iOS devices. You should also ensure that your rbazzi account credentials are never visible to or accessible by minors in your household, and that you always log out of your account after each session.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The warning signs can be psychological, behavioural, or financial. The following self-assessment questions are designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or one of the independent helplines listed in Section 8.

Self-exclusion is the most powerful responsible gaming tool available on the rbazzi platform. It is designed for players who feel that they have lost control over their gambling, or who simply want to take an extended break without the risk of returning impulsively. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed.

Available Self-Exclusion Periods

• 6 months — Recommended for players experiencing a moderate level of concern about their gambling habits.
• 1 year — A full year away from the platform to allow recovery and financial stabilisation.
• 2 years — For players who have experienced significant gambling-related harm.
• 5 years — A long-term commitment to abstaining from gambling on the rbazzi platform.
• Permanent — A lifetime exclusion. The account is permanently closed and cannot be reopened under any circumstances. This option is irreversible.

What Happens During Self-Exclusion

• Your rbazzi account is immediately suspended. All login attempts will be rejected.
• Any remaining account balance will be refunded to your original payment method (bKash, Nagad, Rocket, bank transfer, etc.) within 5 business days.
• All marketing communications, promotional emails, and bonus offers will be suspended immediately and will not resume until the exclusion ends (for temporary exclusions).
• rbazzi's systems will flag your personal details to prevent re-registration under the same identity during the exclusion period.
• Pending bonus wagering requirements will be cancelled and any associated bonus balances forfeited.

How to Activate Self-Exclusion

You can activate self-exclusion at any time through your account settings under Account → Responsible Gaming → Self-Exclusion. Alternatively, you may request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Our team will process the request within one hour of receiving it, 24 hours a day, 7 days a week.

Returning After a Temporary Self-Exclusion

When a temporary self-exclusion period expires, your account will not be automatically reactivated. You must contact our support team and submit a formal reactivation request. There is a mandatory 24-hour cooling-off period between the expiry of self-exclusion and account reactivation, during which our responsible gaming team may reach out to offer additional support resources.

Deposit and loss limits are practical, low-friction tools that help you stay within a predetermined budget without requiring a full account suspension. They are the first line of defence against overspending and are suitable for any player who wants to gamble responsibly on a defined budget.

Deposit Limits

You can set a maximum deposit amount for any of the following rolling time periods:

• Daily limit: The maximum amount you can deposit in any rolling 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum amount you can deposit across any rolling 7-day period.
• Monthly limit: The maximum total deposits permitted across any rolling 30-day period.

For example, you might set a monthly deposit limit of ৳5,000 to ensure that your gambling expenditure never exceeds that amount in any calendar month, regardless of whether you are depositing via bKash, Nagad, Rocket, Upay, or bank transfer.

Loss Limits

A loss limit caps the total net loss you are permitted to accumulate on the platform over a defined period. Once your net losses for the period reach the configured ceiling, your account is automatically restricted from placing further bets until the period resets. Loss limits can be set on the same daily, weekly, or monthly basis as deposit limits.

Important Rules Governing Limit Changes

• Reducing a limit: Takes effect immediately and cannot be reversed within the same period. If you reduce your daily deposit limit from ৳2,000 to ৳500, the ৳500 ceiling applies from that moment onward for the remainder of the rolling day.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider and prevents impulsive increases during a losing session.
• Removing a limit entirely: Treated the same as an increase and is also subject to the 7-day cooling-off period.

The time-out feature is designed for players who want a short, structured break from the platform without committing to the longer periods associated with self-exclusion. It is ideal if you feel that you have been gambling more frequently than you intended, or if you simply want to take a breather and return to the platform later with a clearer head.

Available Time-Out Periods

• 24 hours — A single-day cooling-off period.
• 3 days — A short weekend-length break.
• 1 week — A full seven-day suspension.
• 2 weeks — A fortnight away from the platform.
• 4 weeks — A month-long structured break.
• 6 weeks — The maximum duration for the time-out tool; longer breaks require self-exclusion.

What Happens During a Time-Out

• Your account is fully suspended for the duration of the time-out. You will not be able to log in, deposit, place bets, or access any games.
• Your account balance is preserved. Funds remain safe and will be available when the time-out expires and your account is reactivated.
• All promotional marketing emails and bonus notifications are paused for the duration of the time-out.
• Any active free spins or bonus balances are frozen and will be available again upon reactivation, subject to original expiry dates.

Reactivating After a Time-Out

Unlike self-exclusion, a time-out expires automatically at the end of the chosen period. Your account is then reactivated and you may log in as normal. We will send a brief check-in message to your registered email reminding you of the responsible gaming tools available before you resume play. There is no penalty or requirement to reapply to resume your account after a time-out.

If you believe that gambling is becoming a problem for you or someone you know, please do not hesitate to reach out. Help is available, and seeking support is the most important step you can take. rbazzi's responsible gaming team is available 24 hours a day, 7 days a week to assist all players in Bangladesh.

Contact rbazzi Responsible Gaming Support

Our dedicated responsible gaming team can help you activate any of the player protection tools described on this page, answer questions about your account history, provide guidance on setting appropriate limits, or simply talk through any concerns you have about your gambling habits.

General Guidance for Players in Bangladesh

While dedicated gambling addiction helplines specific to Bangladesh are still developing, the following general guidance applies to any player who feels their gambling is out of control:

• Talk to someone you trust. Share your concerns with a close family member or friend. Having an accountability partner can significantly reduce impulsive gambling behaviour.
• Seek professional help. Mental health professionals in Bangladesh, including those at the National Institute of Mental Health (NIMH) in Dhaka, are qualified to help with behavioural addiction. Contact your nearest healthcare provider for a referral.
• Manage your finances. Consider asking a trusted person to take temporary oversight of your finances, or contact your bank to block transactions to gambling platforms via your bKash, Nagad, or bank account.
• Use our self-exclusion tool. The fastest and most effective step you can take right now is to activate self-exclusion through your rbazzi account settings or by emailing our team. It takes less than five minutes and takes effect immediately.

Responsible Gambling Tips for Everyday Play

• Always set a budget before you start playing and stick to it regardless of whether you are winning or losing.
• Treat gambling as paid entertainment, not as a potential income source or financial solution.
• Take regular breaks. Even if you are winning, stepping away periodically helps maintain perspective.
• Never gamble when you are emotionally distressed, fatigued, or under the influence of alcohol.
• Keep track of how long you spend gambling. Use the session time limit tool to enforce natural stopping points.
• Balance gambling with other leisure activities. If gambling is the primary activity you look forward to, that is a warning sign worth reflecting on.
• Do not chase losses. Accepting a loss and logging off is always the right decision.